A homeowner on Towne Lake Parkway in Cypress called us on a Wednesday morning after their garage door lurched sideways mid operation, jumped the vertical track on the left side, and came to a grinding stop halfway down. One vehicle was trapped inside and the door could not be moved safely by hand. The opener motor was still running, making the situation worse by the second.
When our technician arrived he found something common to Cypress properties built on expansive clay soil — the vertical track had gradually pulled away from the wall mount over several years of ground movement, just enough that the rollers eventually lost their seating under normal use. A one time adjustment was not going to hold. Our technician refastened both vertical tracks with heavy duty lag anchors into fresh wall framing, realigned the horizontal runs, reset all twelve rollers, and recalibrated the opener travel limits so the door would stop and reverse cleanly at both ends. The full correction took a single visit with no parts on back order.
Location
Cypress, TX 77433
Neighborhood
Towne Lake
Work Completed
Full Track Realignment
Total Repair Time
1 Hour 20 Minutes
The door jumped the track while I was trying to leave for work. The tech showed up fast, explained exactly what had shifted and why, and fixed it properly instead of just pushing it back on. It moves better now than it has in years.
Verified Cypress Homeowner — Towne Lake
